Faster response time
better teamwork

The easiest way to handle email and social media enquiries for customer support, sales, or any team


Unlimited conversation tickets

Unlimited team inboxes

Unlimited users (startup plan)

Co-founders email support

   

17 days Business Class Plan free trial. No credit card required.


Talking to customers as a team is now much easier

Help your customers, vendors, or business relations together, collaborate behind the scenes, and always know what your team is doing.




Auto convert multi-channel conversations into tickets

All incoming email and social media messages get synced inside the team inbox as request enquiries and given trackable attributes such as ticket ID numbers and statuses.


Manage conversation across teams. Drag, drop, transfer.

Inside team inboxes you can group channels based on teams/departments through easy drag-and-drop interface. Conversation tickets can be transferred to other team inbox and tracked.


Delegate ticket conversation to the right person

Assign a ticket to someone who can response in your team. This way you have more information on who is responsible for particular case.


Initiate team conversations before replying

Communicate with your team inside the conversation thread. You can mention a team member by typing '@' followed by their username.


Get organized by adding searchable labels to conversations

By adding labels/tags into tickets, you get better idea on recent developments of trending topics/cases in your teams. Label is searchable and archivable also.


Keep track of volumes, response time, and individual KPIs

Make sure that your team never miss their targets on closing ticket conversations and get bigger picture on oeverall team performance on customer/business relationship matters through our analytics platform and reports.


Simple rules to help you distribute tickets.

Setting up ticket distribution workflows for your teams can't be simpler. This feature also makes it easy to filter out spams and focus on important tickets.

Keep your customers close, and teams closer
Try our Business Class Plan now. Free trial for 17 days.



or learn more about our pricing plan

Connect with us


We encourage you to read our getting started guide.
Tweet to @Bornevia or email us at customers@bornevia.com for further assistance.


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