Live Chat - New
Assign support ticket to another agent in your team. Make sure everyone handles the right case.
You can leave private notes inside ticket conversation to collaborate behind the scene. Your customer can't see these notes.
Don't reply to a same ticket twice. Watch other team members who are currently viewing the same ticket.
Use smart rules to automatically assign ticket to particular team member based on certain criterias/conditions..
Automatically add hashtag to ticket that satisfies certain criterias/conditions.
Create custom folder that keeps all overdue tickets. Nothing slips through cracks again.
"Bornevia team has gone extra mile to support getting our team onboard. We really admire the product. By far the best helpdesk software we've ever used."
- Amit Singh, Tracxn