Multi-Channel Customer Support Team Helpdesk
Track customer conversations across email, twitter, facebook, and live chat with your teams.

Bornevia All Customer Service Conversations in One Place

All Customer Service Conversations In One Place

Manage support tickets from email, live chat, facebook, and twitter in one simple team helpdesk. Delivering personal support and amazing customer experience everywhere has never been easier.

Call Log

Log and keep track of incoming calls and turn them into support tickets. Add the details of the call in private notes.

Live Chat - New

Embed chat widget on your website to chat with online visitors. Increase online sales and convert more leads. Learn more.

Email

Sync and check all your customer emails in one inbox. Setup email helpdesk for your support@, sales@, or marketing@ team easily.

Facebook page

Receive new comments and wall posts and reply directly to them on Facebook from Bornevia.

Twitter

Receive new brand mentions, retweets, direct messages, quote tweets and take actions from Bornevia.

Bornevia Support Your Customer as Teams

Support Your Customers
as Teams

Group team members and support channels together, and work together to support your customers on email, social media, and live chat.

Assign Tickets to Team Member

Assign support ticket to another agent in your team. Make sure everyone handles the right case.

Collaborate with Private Notes

You can leave private notes inside ticket conversation to collaborate behind the scene. Your customer can't see these notes.

Real-Time Collision Detection

Don't reply to a same ticket twice. Watch other team members who are currently viewing the same ticket.

Be Productive with Canned Responses

Use canned responses to save time when answering the most common questions about your product/services.

Bornevia Be Productive With Canned Responses
Bornevia Categorize Support Tickets with Hashtags

Categorize Support Tickets with Hashtags

Categorize support conversations by adding #hashtag on tickets.

Automate Your Helpdesk with Smart Rules

Use smart rules to automate your daily helpdesk activities such as ticket assignment, tagging, overdue reminder, chat greetings, etc. Checkout the examples below.

Bornevia Automate Your Helpdesk with Smart Rules

Automatic Assignment

Use smart rules to automatically assign ticket to particular team member based on certain criterias/conditions..

Automatic Ticket Tagging

Automatically add hashtag to ticket that satisfies certain criterias/conditions.

Overdue Custom Folder

Create custom folder that keeps all overdue tickets. Nothing slips through cracks again.

"Bornevia team has gone extra mile to support getting our team onboard. We really admire the product. By far the best helpdesk software we've ever used."

- Amit Singh, Tracxn

Bornevia Testimoni Logo Tracxn

More Love from Our Customers

"It's really easy to get our team onboard using Bornevia to deliver personal support to our users, a luxury we can't have when using a more complicated email helpdesk."

Laras Sekar
Setipe

"Bornevia shares the same culture as our company, which is simplicity. It is reflected on the product, that is sleek and easy to use."

David Ogden
Bquate

"We switched to Bornevia recently and it's been a breath of fresh air for our entire support team. Not to mention the amazing support from Bornevia team itself. "

Ryan Gondokusumo
Sribu/Sribulancer/Diana

Explore More Features

Bornevia Multichannel Helpdesk
Multichannel Helpdesk

Online ticketing system for email, Facebook, Twitter, and live chat messages.
Learn more

Bornevia Live Chat
Live Chat

Chat with online visitors in real-time, engage them and boost online sales.
Learn more

Bornevia Insights and Reporting
Insights and Reporting

Track customer service metrics and team performance.
Learn more

Bornevia Mobile App
Mobile App

View support tickets, insights, and take actions from mobile app.
Learn more