Customer Service Insights and Reporting
Keep track of support team performance and service metrics such as response and resolution time.

Bornevia Rich Stats Filtering

Rich Stats Filtering

Narrow down analytics and extract reports based on date, support channel, and ticket category.

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Track Individual Performance

Find out how well each of your support agents responds to support tickets.

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Bornevia Track Individual Performance

"It's really easy to get our team onboard using Bornevia to deliver personal support to our users, a luxury we can't have when using a more complicated email helpdesk."

Laras Sekar
Setipe

"Bornevia shares the same culture as our company, which is simplicity. It is reflected on the product, that is sleek and easy to use."

David Ogden
Bquate

"We switched to Bornevia recently and it's been a breath of fresh air for our entire support team. Not to mention the amazing support from Bornevia team itself. "

Ryan Gondokusumo
Sribu/Sribulancer/Diana

Explore More Features

Bornevia Multichannel Helpdesk
Multichannel Helpdesk

Online ticketing system for email, Facebook, Twitter, and live chat messages.
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Bornevia Live Chat
Live Chat

Chat with online visitors in real-time, engage them and boost online sales.
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Bornevia Insights and Reporting
Insights and Reporting

Track customer service metrics and team performance.
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Bornevia Mobile App
Mobile App

View support tickets, insights, and take actions from mobile app.
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