Delegate support ticket to another agent in your team.
Leave note and notify another team member by mentioning their username.
Get notified when customer has read your reply.
Group and label similar tickets together by adding hashtags.
Anticipate what your customers may ask and prepare pre-written responses.
Developer tool that connects our platform to your internal systems through REST API.
Work seamlessly across departments.
Apply your company business hours for more accurate reporting
Send autoresponder anytime when customer reaches you. By default it's turned on when outside business hours.
Receive email notification when you're not online.
Drag-and-drop inline image within the email text editor just like you do it in gmail.
See the most recent history of actions done by the whole team.
Always get updated on how long in average support tickets resolved
Keep track of each team member's performance
Extract analytics data easily to csv or pdf easily
Do multiple actions such as ticket assignment, closing ticket, or hashtag addition at once.
See what issues are currently trending.
Filter the analytics result based on hashtags
Set rules that automate anything from ticket assignment to labeling based on ticket's subject (email), content, sender and more.
Track ticket statuses easily and create your own set of custom folder based on specific conditions
You can set your own custom time-based rules that will move all tickets under those conditions to certain folders.