Eadbox is SaaS Learning Management for enterprise. As a SaaS Company, they need to take care of incoming leads for their contact@ email address, and organise them to be processed by sales rep. In addition they want to categorize leads into multiple types: consultant appointment, demo, or simple product question.
They utilise the hashtag and smart rule that automatically categorise incoming request coming from their contact form by subject line. With all ticket categorised and routed to the right person, now there's been no communication errors and overall responds and resolution time have improved by 35%.
As one of the Asian's biggest marketplace sites connecting wedding vendors and marrying couples, Bridestory needs an effective tools that keeps their team on the same page when handling overflowing email questions and complains from both sides. They need to respond quickly, communicate internally, and most importantly measure their performance accross multiple teams.
Bornevia provides an email helpdesk software that gives Bridestory's team an array of features to respond faster to both vendors and marrying couples. "We especially like the ability to create canned responses to quickly handle common questions, as well as customized rules so that each email goes to its designated folder." They also constantly monitor response time through reporting dashboard so they are able to measure how well the team has been doing.
Padiciti sells trains ticket online and receives a lot of high traffic of customer complaints, feedbacks, and requests via email. As they expand their business into hotel room and flight booking, they have to onboard new support reps and scale their customer service team quicly.
Their support team easily adapts to Bornevia and the news support workflow easily. "Bornevia is the only tool that simplified ITIL standard the best way", said Budi. Within a few weeks of usage, the have been able to resolve 53% more support emails than before. Categorising and routing different support request from the hotel, or flight tickets booking have alson been made easy with our hashtag and smart rules features.