Bornevia is a simple online helpdesk software that feels and looks just like your favorite email client.
It lets you save time on onboarding new support reps and respond faster to customers as a team.
Connect your contact@, info@, or email@example.com email addresses to Bornevia helpdesk. Never miss another email again from your customers.
Using Bornevia feels just like using an email client. This way, no training is required to use it and your team can be productive right away.
Bornevia comes with a reporting dashboard that tracks response time, resolution time, individual team member’s performance, and customer satisfaction score.
Know which team members are currently online in the helpdesk, who’ve just replied, assign cases, or discuss how to reply to customers with your team member using private notes.
Add Bornevia live chat to your site and assist your customers in real-time when they buy online. Research shows that 30% of people prefer to chat before they buy.
It’s loaded with productivity features that let you reduce response time, such as canned responses, smart rules that can auto-assign support tickets, or chat triggers.
HEAD OF CUSTOMER SUPPORT