Save more time to deliver personal and responsive customer service on email, live chat, Twitter, and Facebook as a team in a simple online helpdesk software by Bornevia.
Our co-founders will reply to some of your support tickets and chats to help with onboarding and feature requests.
Our pricing is designed to scale. Pay only based on support channels you use; email, live chat, or social media.
From helpdesk, live chat, analytics, and API, it's all in one product that takes less than 1 minute to setup.
"As a secure payment gateway company, responsive support as a team is highly crucial. That's exactly where Bornevia's simplicity and advanced reporting are a BIG win for us."
- Yocki Supriadi, Veritrans
Tired of uncluttered support tickets? Group and tag tickets together by adding hashtags. You can use maximum of up to 3 hashtags per-ticket.
Anticipate what your customers may ask with canned response templates. Use those templates to reply 3x faster.
Bornevia provides a developer tool that lets you write codes to connect our platform to your internal systems through REST API.
Set rules that automate your support workflow from ticket assignment to labeling based on ticket's subject (email), content, sender and more.
Create custom folder with rules that will make you easier to filter tickets, such as overdue, open, or pending cases.
Get alerted when a new ticket arrives at your team inbox through desktop notification.
"Bornevia team has gone extra mile to support getting our team onboard. We really admire the product. By far the best helpdesk software we've ever used."
- Amit Singh, Tracxn