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Team inbox syncs incoming messages in real-time to help reduce response time.
Loaded by necessary features out of the box. No further settings needed.
No more team communication error when responding to customers.
All your data and traffic are secured in the cloud and encypted over SSL.
All incoming email and social media messages are converted into request tickets automatically inside the team inbox and given attributes such as ID and statuses.LEARN MORE
All conversation history can be seen on contact page. All incoming messages from both social media and email are automatically added to clients’ history.LEARN MORE
Assign a ticket to someone who can response in your team. This way you have more information on who is responsible for particular case.LEARN MORE
Communicate with your team inside the conversation thread. You can mention a team member by typing '@' followed by their username.LEARN MORE
By adding hashtags you get better idea on trending cases.
It will also allocate new custom folders named by hashtags storing all related tagged tickets. Hashtags are searchable and archivable.
Make sure that your teams never miss their targets. Monitor response volume, resolution time, and other individual metrics to help your team stay on top of customer issues.LEARN MORE
Setup smart rules to update and automate ticket distributions
across team members based on subject, sender name, email.
You can also categorize a certain ticket as spam.
Laras Sekar, Product manager
"At Setipe we maintain our high level of customer service with Bornevia. We use it to keep track of service requests and analyze trending conversations."