Customer Service Problems Solved
by Bornevia, the simple enterprise helpdesk software without the enterprise headache
All Channel Support
Step 1: Sign up and link your customer service email & social media channels
Step 2: Start receiving support tickets. Share team issues without cc, bcc, or fwd-ing.
Step 3: Quickly monitor cases and reply. Never miss a single message.
Boost sales $
Revenue? Up. Time? Saved. Customer satisfaction? Delivered.
A simple helpdesk software that works just like an email client.
Manage support tickets from emails, facebook, twitter, or phone calls.
You only have to focus on using one application. No more opening multiple browser tabs and checking your phone calls log separately.
Assign customer service request to any of your team member.
Make sure that each customer request is answered by the right person in your team. Work in team without cc, bcc-ing and keep everyone to always stay on top of requests.
Automate basic helpdesk tasks with a simple workflow system
Let your helpdesk assign tickets or change status progress automatically without any intervention.
Know your customers and make support more personal.
With detailed customers info and history of past conversations, it's easier for you to understand and learn more about them, so you can give them great personal support.
Measure customer service/support performance.
Get better visibility on how well your team respond to any requests by analyzing KPI metrics on our intuitive graphical dashboard.