Manage customer service
in one place

Bornevia brings all your customer service email, chat, SMS, and social media conversations in one simple helpdesk platform. Save more time to deliver more amazing and personal support.

Join the +2,200 modern businesses worldwide using Bornevia

Customer email, chat, SMS, and social conversations
in a team inbox

Manage multi-channel customer service email, twitter, facebook, live chat, or SMS conversations within simple support ticket helpdesk. It looks and feels just like your favorite email client.

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SMS - Coming soon

Receive SMS text messages from customers in Bornevia and compose new individual or bulk SMS. Works for any cell number everywhere.

Live chat - New

Embed chat widget on your website to chat with online visitors. Increase online sales and convert more leads. Learn more.

Email

Sync and check all your customer emails in one inbox. Setup email helpdesk for your support@, sales@, or marketing@ team easily.

Facebook page

Receive new comments and wall posts and reply directly to them on Facebook from Bornevia.

Twitter

Receive new brand mentions, retweets, direct messages, quote tweets and take actions from Bornevia.

Manage support as a team

Bornevia is a multi-agent customer service platform. Add, remove, or change team member and channels easily. Assign ticket to another support agent within your team or transfer to different team.

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Multi-agent collaboration

Delegate support ticket to another agent in your team. Make sure everyone handles the right case.

Leave private notes

You can leave private notes inside ticket conversation to collaborate further. Your customer can't see these notes.

Collect insights and improve

Our analytics helps you to identify bottlenecks, response time, volume, individual support agent metrics, and everything you need to improve your customer service and make data-driven decisions.

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Support customers when away from the desk

Our Android mobile app lets you view and reply to ticket conversations, access the analytics, and collaborate with your support team when away. Mobile customer service is here.

DOWNLOAD ANDROID APP

Chat with your website visitors in real-time

  • Multi-agent chat
  • Custom branding for live chat widget
  • Trigger automated greeting messages to visitors
  • Reply from mobile app
  • Convert chats to email when offline
  • Send/receive files - soon
  • Chat canned responses - soon
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Supercharge your support team even more

Be more organized

Tired of uncluttered support tickets? Group and label similar tickets together by adding hashtags. You can use maximum of up to 3 hashtags per-ticket.

Respond 3x faster

Anticipate what your customers may ask and prepare pre-written responses with their first and last name template. Then you can use those snippets to reply faster.

API Integration

Bornevia provides a developer tool that lets you write codes to connect our platform to your internal systems through REST API.

Automate admin tasks

Set rules that automate anything from ticket assignment to labeling based on ticket's subject (email), content, sender and more.

Overdue reminder

You can set your own custom time-based rules that will move all tickets under those conditions to certain folders.

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