Bornevia brings all your customer service email, chat, SMS, and social media conversations in one simple helpdesk platform. Save more time to deliver more amazing and personal support.
SMS - Coming soon
Live chat - New
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Tired of uncluttered support tickets? Group and label similar tickets together by adding hashtags. You can use maximum of up to 3 hashtags per-ticket.
Anticipate what your customers may ask and prepare pre-written responses with their first and last name template. Then you can use those snippets to reply faster.
Bornevia provides a developer tool that lets you write codes to connect our platform to your internal systems through REST API.
Set rules that automate anything from ticket assignment to labeling based on ticket's subject (email), content, sender and more.
You can set your own custom time-based rules that will move all tickets under those conditions to certain folders.